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Back-Office Operations Partner · Australia

Your business,
running smoothly.

We handle the administrative work that keeps small businesses running — so you can focus on your people, your customers, and your growth.

See What We Do
72hr Onboarding
6+ Services
0 Lock-ins
Trusted by
Cafés & Restaurants
Bars & Venues
Health Clinics
Trades & Services
Wellness Studios

What We Do

Structured ops,
executed for you.

We act as your outsourced operational backbone — managing the back-office functions that consume your time without driving your revenue. We execute. You lead.

01

Invoice & Payment Admin

Invoice creation, payment follow-ups, and accounts coordination managed on your behalf.

02

Roster & Scheduling

Staff scheduling coordination and roster administration so your team runs like clockwork.

03

Staff Onboarding

Administrative onboarding for new staff — paperwork, documentation, and coordination handled.

04

Inbox & Communications

Internal communications management and inbox organisation to keep things moving.

05

Vendor Coordination

Supplier communication, order tracking, and vendor relationship admin managed for you.

06

Reporting & SOPs

Workflow reporting, SOP documentation, and process optimisation to improve consistency.

The Real Cost

You didn't start a business
to spend 14 hours a week
on paperwork.

Every hour you spend chasing invoices, fixing rosters, and managing supplier emails is an hour not spent on your customers, your team, or your growth. This is the admin tax — and it's costing you more than you think.

Invoice creation & follow-ups 3–4hrs/wk
Roster coordination & changes 2–3hrs/wk
Inbox & supplier communications 3–5hrs/wk
Staff onboarding & paperwork 1–2hrs/wk
Reporting & process documentation 1–2hrs/wk
Weekly admin burden 10–16hrs/week

The Difference

What your week looks like
before and after.

Without OpsCore
Sunday night catching up on invoices you forgot to send
Constant messages about roster changes and shift swaps
Inbox full of supplier emails you haven't had time to action
New staff starting with no clear onboarding process
Doing the same admin tasks from scratch every week
Decisions delayed because the reporting isn't done
With OpsCore
Invoices sent on time, payments followed up automatically
Rosters coordinated and published — you just approve
Supplier comms handled, orders tracked, nothing missed
New starters onboarded with a clear, consistent process
Documented SOPs so nothing depends on one person
Weekly reports ready — so you can make better decisions faster
Small business owner at work

About OpsCore

Not a VA.
Not an accountant.
Your ops partner.

OpsCore was built for small business owners in hospitality and services — the café owners, clinic operators, and trades professionals who are great at what they do but buried in admin.

We are not virtual assistants, freelancers, or advisors. We are a structured, reliable operations partner that integrates into your business and gets things done — every week, consistently.

Structured Systems, not tasks
Reliable Consistent execution
Long-term Partner, not contractor
Compliant You retain all decisions

How It Works

Up and running
in three steps.

No complicated onboarding, no long setup periods. Most clients are operational within one week.

01

Discovery Call

We start with a 20-minute call to understand your business, your pain points, and where admin is costing you the most time. No obligation.

~20 minutes
02

Structured Onboarding

We map your workflows, get access to the tools you already use, and agree on scope. We don't take anything over until we fully understand your business.

~1 week
03

Ongoing Support

From here, we operate as your back-office partner — executing consistently, reporting regularly, and adapting as your business grows.

Monthly retainer
We work inside the tools you already use
X Xero
D Deputy
Gmail / Outlook
G Google Workspace
Sq Square
N Notion / Asana
Slack
+ your stack

Pricing

Simple retainers,
no surprises.

Monthly retainers designed around your workload. Add services as your business grows. No lock-in contracts, no hidden fees.

Essentials

Foundation

$900

from · per month
  • Invoice creation & follow-ups
  • Basic inbox management
  • Roster coordination
  • Monthly reporting
  • Up to 10 hrs/month
Most Popular

Core

$1,500

from · per month
  • Everything in Foundation
  • Staff onboarding admin
  • Vendor coordination
  • SOP documentation
  • Up to 20 hrs/month
Full Support

Operations

$2,800

from · per month
  • Everything in Core
  • Full communications management
  • Process optimisation
  • Priority response
  • Unlimited scope

All plans are tailored to your business. Contact us for a custom quote.

Testimonials

What clients
are saying.

★★★★★

Having someone handle the rosters, invoices and supplier emails has genuinely given me my weekends back. I didn't realise how much time I was losing until it was gone from my plate.

Sarah M. Owner, Café — Melbourne
★★★★★

The onboarding was smooth and they picked up our processes faster than I expected. It feels like having an ops person in-house without the overhead of a full-time hire.

James T. Director, Allied Health Clinic — Sydney
★★★★★

I was sceptical at first, but the structure they brought to our back-office was exactly what we needed. Consistent, reliable, and they just get on with it.

Daniel R. Owner, Bar & Venue — Brisbane

Testimonials are illustrative — replace with real client quotes as you grow.

FAQ

Common
questions.

Everything you need to know before getting started. Still unsure? Send us a message — we'll reply within a day.

No. OpsCore handles operational and administrative execution only. We do not provide tax advice, BAS preparation, payroll calculations, award interpretation, or legal consulting. You retain full compliance and decision-making responsibility — we handle the admin that supports your decisions.

We specialise in small to medium businesses in hospitality and services — cafés, restaurants, bars, clinics, massage studios, and trades. Typically these are owner-operated businesses where the owner is overwhelmed by admin but not yet ready for a full-time hire.

Virtual assistants typically handle one-off tasks on demand. OpsCore is a structured, long-term operations partner. We embed into your business, build systems and processes, and execute consistently — not just when you remember to ask.

No lock-in contracts. We work on monthly retainers and believe our value should speak for itself. We ask for reasonable notice if you'd like to pause or end the arrangement so we can transition your operations cleanly.

We work within the tools your business already uses — email, scheduling platforms, spreadsheets, and management software. Access is granted by you on a needs basis, and we operate strictly within the scope you define.

After an initial discovery call, most clients are onboarded within one week. We start with a structured onboarding process to map your current workflows before taking anything over.

We offer flexible add-on hours and project-based support on top of your retainer. If your workload consistently grows, we'll recommend upgrading your plan. You'll always be informed before any additional charges are made.

Business team at work
Email [email protected]
Location Australia — serving SMEs nationally
Response Time Within 1 business day

Get In Touch

Let's talk
about your ops.